Frequently Asked Questions

You can register by clicking the "Register" button at the top right of the page, then enter your email and set a password. You can also sign up via Google/Facebook.

Click "Forgot Password" on the login page, then enter your registered email. The system will send a password reset link to your email.

Yes, you can change your email in the "Account Settings" page on your dashboard. The system will send a confirmation email to your new address.

To delete your account, please contact our support team at webcoursemaker@gmail.com with your reason. We will process it within 7 business days.

You can log in and study on unlimited devices, but can be logged in simultaneously on a maximum of 3 devices.

It depends on each course. Some courses offer "lifetime" access, while others have limited duration such as 30, 60, or 90 days. Please check the details before purchasing.

Yes, you can re-watch lessons unlimited times within the course access period.

Yes, instructors regularly update content. You will receive new content at no additional cost (for purchased courses).

To protect copyright, we do not allow video downloads. However, you can watch online anytime. Some PDF documents may be available for download.

You can ask questions in the Q&A section under each lesson or contact our support team directly. We're ready to help you.

Free courses are sample or basic courses. Paid courses have more in-depth content, supplementary materials, exercises, and certificates upon completion.

We support multiple payment channels: credit/debit cards (Visa, Mastercard), PromptPay QR Code, and bank transfer.

For credit card and PromptPay, you can access immediately after successful payment. Bank transfers require verification within 1-24 hours.

Yes, the system automatically sends a receipt to your email after successful payment. For tax invoices, please contact our support team.

We offer special promotions for students periodically. Please follow our email newsletter or social media for updates.

During checkout, enter the coupon code in the "Discount Code" field. The system will automatically calculate the discount.

For credit card payments, you can choose installment plans according to your bank's terms (minimum 3,000 THB).

Check your internet speed, try reducing video quality, refresh the page, or try a different browser like Chrome or Firefox.

Yes, you can adjust speed from 0.5x to 2x by clicking the gear icon on the video player.

Try: 1) Refresh the page 2) Clear browser cache 3) Disable VPN (if any) 4) Use a different browser. If the issue persists, contact our support team.

Yes, our website supports mobile and tablet devices on all systems, both iOS and Android.

Yes, for browsers that support it, right-click on the video and select "Picture in Picture" to watch while doing other tasks.

You will receive your certificate immediately after completing 100% of the course (for courses that include certificates).

Our certificates can demonstrate the knowledge and skills you've learned. You can share them on LinkedIn or attach them to your resume.

Yes, you can download the certificate in PDF format from the "My Certificates" page on your dashboard.

Yes, every certificate has a unique verification number that can be verified through our website.

Certificates are only issued when you complete 100% of the course. Please complete all lessons.

Yes, we use SSL encryption and store data according to PDPA standards. Your data will not be shared with third parties.

Yes, we use PCI-DSS certified Payment Gateway services. No card information is stored in our system.

Please change your password immediately and contact our support team. We will investigate and take protective action.

Email verification allows us to contact you, send receipts, and reset passwords when needed. It protects your account.